I have been told to focus on our common ground in most conflict resolution training programs. When you find commonalities, you are more likely going to be able to build to a better understanding. This makes sense to us since most Americans have also grown up with the idea of the melting pot where we all blend together. But some of us do not want to be melted down. We are better as a tossed salad where all of our unique characteristics blend together while still retaining our own distinct flavors and textures.
Homogeneity within a team may not take the special qualities of your customers into account. In building a strong team, your differences can make your strongest assets.
For example, I am an extrovert and we gain energy through interactions. I am external and like talking to people, others are more likely to see and hear me. In contrast, introverts gain energy through self-reflection and may seem standoffish or shy. Extroverts tend to process information quickly and through interaction so may need to be reminded that introverts usually need quiet time to process but are more likely to have ideas more well-thought out. Well-meaning extroverts can invite introvert inclusion but may push or become judgmental if declined which can have adverse effects to both. A combination of extroverted and introverted are important to get diverse perspectives that will be more thought out. We all just need to remember to respect other peoples' needs to be able to provide their best.
Think about the vast assortment of perspectives. There are people of different ages, religions, socio-economic backgrounds, countries of origin, political beliefs, languages, gender identity, sexual orientation, educational backgrounds, hobbies . and so much more!
Each person is more than just the sum of their diverse backgrounds. Personality and experiences also create the whole person. Two identical twins could have different perspectives based on more than just nature vs. nurture.
When I build a team, I am not trying to just make sure I get as many diversity boxes checked. I try to get a variety of perspectives and from people I trust who will not just say what they think I want to hear but what they believe. I may not agree but in our discourse, we both will most likely learn a great deal and come to an even better result.
Our differences are what makes each of us special.
To learn more about my team building, email Mako & Associates at DeeAn@MakoEd.com or 206-992-7484.
